Everything from marketing and referencing through rent collection, compliance, inspections, maintenance and renewals. You get a named manager, monthly statements, photo-documented inspections and one point of contact for every decision. The full breakdown, including what stays your responsibility, is on our property management page.

With recent let comparables from our own patch, not portal fantasies. At valuation we show you the actual comparable homes, what they let for, and how yours compares on condition, layout and timing. If we think works would raise rent, we say so; if they would not, we say that too.

Marketing typically starts within 48 hours of instruction. Well-presented homes in our core areas usually attract qualified viewings in the first week. We do not promise a date before we have seen the property, because agents who do are guessing.

The deposit is registered with a government-approved tenancy deposit scheme within 30 days of receipt, and you and the tenant receive the prescribed information. At the end of the tenancy we propose any deductions with evidence: inventory, inspection reports and invoices.

Everything is on our fees page: tenant find, lettings with rent collection and full management, plus any add-ons, all as fixed figures or clear percentages. No marketing levies, no inventory surprises, no “renewal fees invented at renewal”.

Yes, and plenty of our landlords do. Overseas landlords should note the non-resident landlord scheme affects how we handle rent withholding; we will register as your agent for it if you appoint us, and our monthly statements are written to be readable from any time zone.

No fees for viewings, referencing, contracts or renewals. Since the Tenant Fees Act 2019 banned most tenant fees we had hoped the industry would simply stop, so we did. The only payments you make are rent, deposit and the permitted payments the law allows, which we list before you apply.

We verify your right to rent, run credit and affordability checks and contact your employer and previous landlord. It usually takes five working days from a complete application. A named contact chases it, and if something needs explaining, like freelance income, tell us early and we will tell you what evidence works.

Through the online form or the 24-hour line for managed properties. Describe the issue, add photos, and it lands on the maintenance desk immediately. Urgent issues, meaning anything affecting safety, security, water, heating or power, are triaged the same day. You can track the job until it is closed.

Pictures, yes, within the tenancy agreement's fair-wear terms; fill small holes and the checkout inspection will not blink. Pets are property-specific: some buildings and landlords welcome them with a pet clause, others cannot by lease rules. Ask before you apply and we will give you a straight answer, not a maybe.

We contact you about two months before the end with renewal options. You can renew, go periodic, or leave. We never assume a renewal, and we never spring new terms on you at the last minute. If you are leaving, we agree the checkout date early and explain exactly what the inspection will look for.

With a government-approved tenancy deposit scheme, registered within 30 days. You receive the prescribed information naming the scheme, the amount and the process for getting it back. We do this before the ink is dry, not “eventually”.

Genuine losses beyond fair wear and tear: unpaid rent, damage, missing items against the inventory, or cleaning to the standard the inventory recorded at move-in. Every deduction we propose comes with evidence attached. If you disagree, the scheme's free dispute service decides, not us.

Rent, the deposit capped at five weeks' rent, a holding deposit capped at one week's rent, and limited permitted payments like late-payment interest or a lost-key replacement at cost. Anything else a landlord or agent charges for a standard tenancy is banned, and we do not charge it.

Only in the specific circumstances the law allows, such as you withdrawing, providing false information, or failing a right-to-rent check despite being told what was needed. Otherwise it goes towards your first rent payment or deposit. We put the exact terms in writing before you pay a penny.

Anything that risks safety, security or major damage: total loss of heating in cold weather, water leaks you cannot contain, total power loss, gas smells, or a locked-out front door fault. Those get same-day triage and a contractor prioritised. Everything else is scheduled within normal working days.

Qualified local trades from our vetted panel: Gas Safe registered engineers for gas, NICEIC-qualified electricians for electrical work, and general trades who have passed our insurance and quality checks. Jobs arrive with photos before and after; you approve thresholds we agree in advance.

For managed properties, a mid-term inspection roughly every six months, booked with notice and photo-documented. It is not a spot-check ambush; it is a scheduled look at the fabric of the property, a chance for tenants to raise anything, and a written summary to the landlord afterwards.