Property Management in London | Full management for landlords

Property management

Your property, managed as if we owned it

Full management means the tenancy is our problem to run and your asset to benefit from. Here is exactly what that means, line by line.

A managed property with H1 Housing gets one named manager, not a rotating cast. That person knows the building, the boiler's service history, which trades fixed what, and the names of the people living there. When something needs deciding, you are talking to someone with the full picture, not reading a ticket number off an email.

The rhythm is simple. Rent is collected and reconciled monthly, with a statement that itemises every cost. Compliance sits on a shared calendar with reminders nobody can snooze: gas safety, EPC, electrical inspection, right-to-rent expiry, licensing. Inspections happen roughly every six months, photo-documented and written up the same week. Maintenance runs through our vetted trade panel with approval thresholds you set at the start.

What you do not get: surprise deductions, verbal promises, or a repairs queue that answers in a quarter. What you do get: a property protected at the fabric, tenancies that renew, and a manager who tells you the awkward truths early, like when a rent review is overdue.

Rent collected, reconciled and paid to you monthly, arrears chased from day one
Compliance calendar: gas, EPC, electrical, right to rent, licensing, alarms
Mid-term inspections every six months, photo-documented, written up same week
Maintenance through vetted trades, thresholds agreed in advance
Renewals negotiated two months early with rent review evidence

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Included, itemised

What full management covers

Marketing & lettings

Valuation, photography, listing copy written from the room, portal marketing, accompanied viewings and referencing, all before any tenancy starts.

Home Standard · listings written on site

Rent & accounts

Monthly rent collection, arrears chasing from day one, monthly statements itemising every cost, year-end summaries for your accountant, and rent protection options.

Home Standard · itemised monthly statements

Compliance & safety

Deposit registration with prescribed information, gas safety renewals, EPC tracking, electrical inspection scheduling, smoke and CO alarm checks at each inspection.

Home Standard · nothing lapses unnoticed

Maintenance & repairs

24-hour reporting for tenants, same-day triage for urgencies, vetted local trades, photo documentation, and spending thresholds you approve in advance.

Home Standard · urgent triaged same day

Inspections & records

Six-monthly mid-term inspections with photos, inventory at move-in and checkout, and a document vault with every certificate, statement and report.

Home Standard · every visit photo-documented

Renewals & disputes

Renewal conversations two months out with rent review evidence, deposit deduction proposals backed by evidence, and escalation to a director when needed.

Home Standard · renewals never sprung on anyone

Legal footing. We handle client money under client money protection arrangements, and every deposit is registered with a government-approved tenancy deposit scheme within 30 days, as UK law requires. Certificates available on request.

Questions landlords actually ask

Answered before you ask

Do I need full management, or just rent collection?

Ask yourself one question: who do you want calling the plumber? If the answer is “not me”, full management pays for itself. If you are local, hands-on and happy to coordinate trades, lettings with rent collection gives you the tenant and the money flow while you keep the maintenance.

What happens when something expensive breaks?

We diagnose first, quote before committing, and consult you above the threshold you set at sign-up, typically £300–£400. For a failing boiler we give you repair versus replace with numbers, and we never authorise spend above your limit without your say-so.

How do you handle tenants in arrears?

Early, politely and persistently. Day one of a missed payment triggers contact; day seven escalates to a formal plan; day fourteen considers the next steps with you, including rent protection claims where applicable. Most arrears resolve in the first week precisely because we do not wait.

Can I switch to you from another agent mid-tenancy?

Yes, and it is more common than you think. We take over documents, compliance dates, deposit registrations and tenant communication from your outgoing agent. You sign one form; we do the rest, including chasing them for the certificates they should have handed over.